Changes to you policy
If you need to make any changes to a policy you have already purchased, please contact your insurance provider directly.
If you find an error on your policy, contact your insurance provider right away. Your information must be accurate to ensure you're fully covered.
Contact details for your insurance provider will be within your policy documents.
Adding more travellers
We know that plans can change, and there may be times where you need to add extra travellers onto your policy - whether this be a friend who would like to join you last minute, to a new family member!
If your plans do change, you can easily amend your quote, or if you have purchased a policy, contact your insurance provider who can discuss the changes to your policy!
Adding a new medical condition
If your health changes, it's really important that you tell your travel insurance provider. Not doing so may affect your policy and could result in claims being rejected.
Contact your insurance provider to speak to them about any new medical conditions, or if you are under investigation for a condition. They will let you know if they'll be able to cover you and if there is any change to your policy premium.
You can find your providers contact details in your policy documentation. Make sure you have your policy number to hand, alongside your updated health details that you need to discuss with them.
If you have not yet taken out a policy, you can access your quotes to change your details. Look out for the e-mail we sent to you when you originally got a quote with us.
Changing a group policy
If you need to change any of the travellers on a group policy (such as, if somebody is no longer able to travel, or someone replaces them) please contact your insurance provider to update your policy.