Customer first, always.
We want to make sure you get the help you need, so let’s point you in the right direction. You can ask us a question at any time by clicking the chat icon in the bottom right corner of your screen.
If you have a question about a policy you’ve purchased (including making a change or cancelling your policy), you will need to contact your insurance provider directly. You will find their contact details in your policy documentation.
Documents are issued directly by the provider with whom you’ve purchased the policy. We suggest checking your junk/spam folder, just in case, if they are not there you can contact the provider directly. Alternatively, we can contact the provider on your behalf. Please fill in the form below and we can request your documents on your behalf.
If you require overseas medical assistance, or want to make a claim against your policy, you will need to get in touch directly with your insurance provider. You will find their contact details in your policy documentation.
If you need to talk to us about a complaint, you can find out more information by visiting the making a complaint page.
If you’d like to discuss an opportunity to work together, please contact us on [email protected].
If you want to write to us, you can reach us at the below postal address.
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4th Floor, Moneda House,
25-27 Wellington Place,
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